Help Desk Tier 2 Mac Windows

Sharp Solutions Inc • Mountain View, CA

12d • Onsite

About The Position

SSI is seeking a Help Desk Tier 2 Mac Windows professional to provide comprehensive hardware and software support for both Windows and Mac environments. This role involves configuring and installing various peripherals, managing system updates, and assisting users with file access and permissions. The position requires excellent problem-solving, communication, and documentation skills, with the ability to work independently and professionally with all organizational levels. Occasional travel to Reno, NV, and Portland, OR, is also a requirement.

Requirements

• 1-2 years of related experience.
• 6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting iOS and macOS, up to Monterey.
• Working knowledge of Microsoft Office Suite.
• Excellent documentation, collaboration, and communication skills, both written and verbal.
• Strong analytical skills and the ability to work as a creative self-starter.
• Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test, and install printers, scanners, and network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
• Support users with file share and permissions issues.
• Track, log, and report each service request.
• Travel to Reno, NV, and Portland, OR, once a month.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree