Help Desk Technician (College Aide II)
About The Position
The Office of Chief Medical Examiner (OCME) is seeking a College Aide—Help Desk Technician for its Information Technology Department. OCME investigates deaths occurring in New York City under circumstances specified by law, and works to protect public health and support impartial justice through forensic science and medicine. College aides may work in several agency departments, assisting with records-related capital project work, digitization projects, and other administrative and essential tasks. The Help Desk Technician will provide computer and peripheral support, assist with audio/visual equipment in conference and training rooms, and help with equipment installations, moves, additions, and changes. The position is scheduled for 17.5 hours per week while classes are in session and 35 hours per week during vacation periods. Employment requires continued enrollment as a student and, for Assignment Level II in Information Technology, a course of study in an applicable technology-related field, including or supplemented by 9 semester credits. Maximum tenure in the College Aide title is six years. Selected candidates must provide a DNA sample by swabbing. U.S. work authorization is required; OCME does not sponsor visas, extensions, or status changes.
Requirements
- Must be matriculated at an accredited college or graduate school and remain a student during employment.
- For Assignment Level II in Information Technology, must study information technology, computer science, management information systems, data processing, or a closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
- Authorization to work in the United States is required; visa sponsorship is not provided.
- Selected candidates must provide a DNA sample by swabbing.
Responsibilities
- Provide help desk and desktop support for computer hardware, software, and peripherals.
- Support and set up audio/visual equipment and computers in conference rooms and training rooms.
- Assist with computer system and peripheral installations, moves, additions, and changes (IMACs).
- Assist with records digitization projects and other administrative and essential tasks as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
