Help Desk Support Analyst

TEKsystems•Westerville, OH

1d•$20 - $24•Onsite

About The Position

A Help Desk Technician is needed to provide first‑level technical support for internal users, ensuring that staff have fully operational laptops, peripherals, software access, and network connectivity. This is an on‑site role, Monday through Friday, supporting a wide range of end-user needs in a structured, service-oriented environment.

Requirements

At least three years of experience in a service desk role.
Understanding of computer hardware, software, operating systems, and troubleshooting procedures.
Ability to interpret written, verbal, and visual instructions.
Strong research, data gathering, and information‑classification skills.
Ability to work with multiple variables and determine appropriate actions.
Strong attention to detail, accuracy, and organization.
Ability to collaborate effectively on team projects.
Proficiency with productivity suites and ticketing systems.

Nice To Haves

Associate degree preferred.

Responsibilities

Serve as the first point of contact for users seeking technical assistance via phone, email, or in person.
Troubleshoot basic issues such as password resets, VPN and wireless connectivity, email problems, printing issues, and peripheral setup.
Provide support for users across stand‑alone, client/server, web‑based, and networked environments.
Perform remote troubleshooting using diagnostic techniques and targeted questions.
Determine the best solution based on user‑provided details and established procedures.
Escalate unresolved issues to higher‑level support teams when necessary.
Document all issues, actions, and resolutions in the ticketing system.
Follow up with users to ensure full resolution and satisfaction.
Unpack, stage, and install hardware, software, and related equipment.
Set up workstations, establish network connectivity, and assist with device configuration.
Read and follow technical manuals, documentation, and established procedures.
Support system security by adhering to organizational IT policies and standards.
Maintain accurate records and update status information for team members.
Stay current with new technologies, tools, and best practices.
Perform additional duties as assigned.