Help Desk Tech - MIDS - TS/SCI w. CI Polygraph
About The Position
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter. GDIT is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Requirements
- Customer Service skills
- Help Desk Support skills
- Troubleshooting skills
- 4 + years of related experience
- HS diploma
- Security+ CE certification
- TS/SCI and CI Polygraph clearance
- US Citizenship
Responsibilities
- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnose, identify, isolate, and analyze problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintain and update records and tracking databases.
- Alert management to recurring problems and patterns of problems.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- A variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Paid time off plans, including vacation, sick and personal time
- Paid holidays
- Paid parental leave
- Paid military leave
- Bereavement leave
- Jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
