It Help Desk Technician

TEKsystems • Wichita, KS

1d • Onsite

About The Position

To Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person. Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals. Support enterprise applications, including ERP, PLM, CAD, and engineering software tools. Manage user accounts, permissions, and access controls in Active Directory and other systems. Install, configure, and maintain Windows/macOS systems and approved aerospace software platforms.Maintain and update IT documentation, knowledge base articles, and asset inventories. Ensure compliance with aerospace cybersecurity standards (e.g., NIST, CMMC, ITAR where applicable). Assist with system upgrades, patch management, and hardware deployments. Escalate complex technical issues to senior IT staff or vendors as needed.

Requirements

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).
• 3–5+ years of experience in helpdesk, system support, preferably in a manufacturing environment.
• Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting.
• Familiarity with operating systems including Windows (Windows Server), macOS, and Linux environments.
• Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and network administration tools like Meraki.
• Experience with Active Directory
• Help desk support
• Troubleshooting
• Customer service
• LAN
• tcp ip
• DNS
• vpn
• Phone support
• windows server
• NIST
• ITAR

Nice To Haves

• Familiarity with operating systems including Linux environments.
• Network administration tools like Meraki.
• CMMC

Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
• Support enterprise applications, including ERP, PLM, CAD, and engineering software tools.
• Manage user accounts, permissions, and access controls in Active Directory and other systems.
• Install, configure, and maintain Windows/macOS systems and approved aerospace software platforms.
• Maintain and update IT documentation, knowledge base articles, and asset inventories.
• Ensure compliance with aerospace cybersecurity standards (e.g., NIST, CMMC, ITAR where applicable).
• Assist with system upgrades, patch management, and hardware deployments.
• Escalate complex technical issues to senior IT staff or vendors as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees