Help Desk Technician

Children's Home Society of South Dakota • Sioux Falls, SD

12d • Onsite

About The Position

Children’s Home Society of South Dakota is seeking a Help Desk Technician to provide technical support and assistance to staff members with various technology-related issues and inquiries. As a leader in compassionate, trauma-informed care, Children's Home Society is committed to fostering equity and inclusion in all aspects of our work. By joining our team, you will make a difference every day—creating positive change for individuals, families, and communities. Each smile, hug, and heart you touch will reflect the meaningful impact of your work.

Requirements

• High School Diploma Required.
• Proficiency with OSX is a necessary skill.
• Practical experience in providing technical support, customer service or help desk roles with network security, software packages, and computer hardware.
• Proficiency in troubleshooting hardware and software issues, familiarity with operating systems e.g., Windows, macOS), and ability to assist with basic network connectivity problems.

Nice To Haves

• Bachelor's degree in related field preferred.

Responsibilities

• Provide prompt and courteous technical support to staff members via phone, email, or in-person interactions.
• Assist with troubleshooting hardware, software, and network-related issues.
• Diagnose and resolve technical problems, coordinate help desk ticketing system, escalate issues when necessary, and follow up with users to ensure successful resolution.
• Assist users with software applications, including installation, updates, and usage guidance.
• Troubleshoot and provide support for hardware devices, such as computers, printers, scanners, and mobile devices.
• Assist with password resets, user account management, and access permissions.
• Maintain accurate records of user requests, technical issues, and resolutions.
• Create and update knowledge base articles and user guides.
• Provide remote assistance to users who are working remotely or at satellite locations.
• Conduct basic technology training sessions for staff members to improve their technology skills and awareness.
• Maintain an inventory of IT equipment, track assets, and assist with hardware procurement and deployment.
• Ensure excellent customer service by actively listening to users' concerns and providing empathetic and timely assistance.
• Keep up to date with relevant systems, software, and where appropriate programming languages used within the organization.

Benefits

• Daytime hours
• Two health insurance options (Traditional Plan & High Deductible Health Plan with HSA), vision, dental, employer-paid Group Life Insurance and Accidental Death & Dismemberment (AD&D), Short Term & Long-Term Disability, and additional voluntary life and critical illness plans.
• Up to $200 per month in tuition reimbursement or student loan repayment for qualifying employees.
• Generous PTO package with 40 hours upfront, 10 paid holidays, and 8 hours "Day of Service" for volunteering in the community.
• Once entry into the plan, employees receive a 3% employer contribution each pay period and up to an additional 5% annual contribution. Employees are 100% vested after 4 years of credited service.
• Earn up to $1,000 for referring new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED