Help Desk Technician
Gellert Global Group•Elizabeth, NJ
•Onsite
About The Position
Provide prompt and efficient technical support on computer systems and applications at companies located in Madison, NJ, Elizabeth, NJ, Lakewood, NJ. Troubleshoot problems and communicate on the appropriate action in a customer-oriented manner.
Requirements
- Bachelor’s degree preferred with IT or Computer Science major required
- Working knowledge and experience of computer, printers, software, network, IT security, Windows OS, Office 365
- Must be able to move/lift computers, monitors, and printers
- Excellent communication skills, Customer oriented
- Follow up standard procedures before making any changes
- Ability to work well under pressure
- Customer oriented
Responsibilities
- Serve as first point of contact for technical assistance in person, via phone, e-mail, Teams, Service Desk
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on issue and resolution process
- Follow standard help desk procedures
- Log all help desk interactions
- Install/configure computers & printers
- Escalate requests to next level support
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Inform management of recurring problems
Benefits
- Comprehensive medical, dental, and vision coverage
- company-paid life, accident, short and long-term disability insurance
- flexible spending accounts
- Competitive pay
- annual bonus opportunity
- 401(k) with company match and immediate vesting upon enrollment
- a robust employee referral program
- Access to virtual learning and classroom-based development programs
- education assistance to help you advance your career
- Generous paid time off
- parental leave
- flexible work arrangements
- Employee recognition and engagement events
- wellness initiatives
- philanthropic opportunities
- DE&I programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
