Help Desk Technician - Tier 3

Solvere One/HouseCall • Dulles, VA

38d • $70,000 - $90,000

About The Position

Solvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.

Requirements

• 5+ years in IT, with 3+ years in an MSP environment
• Expertise in Microsoft 365, Azure AD, and Entra ID
• Strong experience with Windows and Apple/macOS environments
• Strong experience with PowerShell
• Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos)
• Experience with backup & disaster recovery solutions
• Experience supporting hybrid and fully cloud-based organizations
• Familiarity with RMM and PSA tools (ConnectWise preferred)

Nice To Haves

• Certifications such as Security+ and/or Network+
• AZ-100, AZ-700, AZ-900
• Experience with Google Admin
• Experience with virtualization platforms (VMware, Hyper-V)

Responsibilities

• Act as the Tier 3 escalation point for the service desk
• Support cloud, hybrid, and on-prem infrastructure environments
• Lead troubleshooting across servers, networks, virtualization, and security
• Update documentation and standard operating procedures, as needed
• Mentor Tier 1 and Tier 2 engineers

Benefits

• 401K
• PPO healthcare
• dental
• vision
• paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed