Help Desk Technician - Mid

Quantum Sky•Reston, VA

17h•$70,000 - $75,000•Hybrid

About The Position

Quantum Sky is searching for a full-time Help Desk Technician- Mid to join our growing Information Technology team. This individual will design intuitive and user-centric experiences and information structures for a range of internal projects. As with all positions, we are seeking independent thinkers with creative problem-solving skills.

Requirements

US Citizen, No Sponsorship
Experience with GCC High Azure
Associate degree in Information Technology, Computer Science, or related field; bachelor’s degree preferred.
3-5 years of experience in a help desk or technical support role.
CompTIA A+ Certified highly desired
Basic understanding of scripting and automation.
Strong knowledge of Windows, macOS, and Linux operating systems.
Proficiency in troubleshooting common software applications and networking issues.
Experience with ticketing systems (e.g., Jira, ServiceNow) and remote support tools.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Serve as the primary point of contact for technical support inquiries, escalating issues as needed.
Diagnose and resolve hardware, software, and network-related issues for users both onsite and remotely.
Manage and prioritize support tickets using our ticketing system, ensuring timely resolution.
Conduct thorough troubleshooting to identify root causes and implement effective solutions.
Assist with the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
User account management (for example, account creation, assigning permissions, or password resets)
Provide training and support for end-users on various technologies and software.
Collaborate with IT team members on system upgrades, installations, and other projects.
Document procedures and create knowledge base articles to enhance the support process.
Stay updated on emerging technologies and industry trends to continuously improve support practices.
Ability to work well with in a team environment
Possession of excellent verbal and written communication skills