Junior Help Desk Technician

SBC Innovations•Columbia, SC

5d•Onsite

About The Position

SBC Innovations is seeking a Help Desk Technician II to join our Network Operations Center team supporting the Executive Office for U.S. Attorneys (EOUSA) Enterprise Operations, Platforms, and Solutions (EOPS) program. You will provide 24/7 Tier 2 technical helpdesk and operational support to EOUSA and IT Systems Managers across 94 U.S. Attorney Offices nationwide, while monitoring and managing critical IT infrastructure in a NOC environment.

Requirements

Associate's degree in Computer Science or a related IT field; OR
Microsoft Fundamentals or CompTIA certification; OR
2 years of IT Help Desk support experience in a Windows Active Directory environment; OR
2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support
Solid working knowledge of networks, servers, and desktop applications
U.S. Citizenship required; must meet DOJ Residency Requirement
Ability to obtain and maintain a Secret clearance (minimum BI investigation); must be willing to hold up to Top Secret if required

Nice To Haves

Hands-on experience with SCCM, BigFix, SolarWinds, Splunk, or CommVault
Experience supporting federal government or DOJ environments
Familiarity with Microsoft Server technologies and enterprise-level server/desktop systems

Responsibilities

Provide 24/7 remote, over-the-phone Tier 2 technical support and assistance to EOUSA and USAO IT Systems Manager staff
Monitor enterprise systems and infrastructure in a 24/7 Network Operations Center; identify, troubleshoot, and resolve issues promptly
Perform steady-state system administration and maintenance, including security patch installation, patch management, hardware/software upgrades, and system optimization
Create, modify, and verify backup jobs; perform data storage, retrieval, replication, and backup media rotations
Support a Windows Active Directory environment: file/print servers, domain controllers, application servers, and media storage systems
Manage AD components: DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, and full account lifecycle (create, disable, delete accounts; manage DC groups; password resets)
Support enterprise-wide desktop and laptop image deployments and routine OS and security patching
Execute routine software patch updates via enterprise management systems such as BigFix and Microsoft SCCM; support steady-state, enterprise-wide SCCM deployments
Monitor and support enterprise tools including HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, and customized SharePoint sites
Assist with hardware installations, wiring/cabling support, equipment rack relocations, power source support, and backup, restore, and recovery procedures
Update documentation and provide research assistance for problem resolution involving configuration issues or other conflicts
Multitask effectively while working issues via phone calls and email simultaneously