Help Desk Technician II

General Dynamics Information Technology•McConnell AFB, KS

3d•$42,500 - $57,500•Onsite

About The Position

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician II and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As a Help Desk II Technical, the work you’ll do at GDIT will be impactful to the mission of United States Mobility Air Force's. You will play a crucial role in maintaining their systems.

Requirements

Minimum of an Associate's Degree
3+ years of related experience
Computing Environment and Operating System for Server software
Computing Environment and Operating System for desktop software
Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
U.S. Secret clearance
U.S. Citizen
Operating Systems (OS) Certification (Windows 11 OS, etc.)
IAT II certification or DoD 8140 equivalent
Collaboration
Computer Hardware
Computer Systems
Hardware Troubleshooting

Nice To Haves

Less than 10% travel required

Responsibilities

Interacts with Head Quarters (HQ) Air Mobility Command (AMC) A4 Program Managers to determine requirements supporting end users.
Provide research, design, and/or modifications for enterprise-wide systems and/or applications.
Provide managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations at HQ AMC and base levels.
Provide end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community.
Provide technical administration and operational management of eTools and servers supporting strategic level programs:
Manage and/or perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies on government approved mobile devices, laptops, and computers (wired or wireless) for Logistics functions.
Resolves and/or escalates matters of significance to reduce the impact on global customers and maximize system availability.
Advise on software and hardware tools utilization, identifying and diagnosing problems and factors affecting network performance onsite and at other installations without dedicated staff support (i.e., enroutes)
Implement network security policies and procedures for Logistics functions equipment by base or higher computer support agencies and organization's Computer Systems Security Officers.
Management of trouble ticket items that include problem resolutions, date/time reported, date/time fixed, and recommendations into United States government system.
Prepare, document, manage, and maintain required user access documents (i.e. laptop agreements, mobile device agreements, information assurance training).
Plan, operate and maintain backup system for Logistics Information System servers and eTools using industry standards or higher.
Track and manage government furnished equipment designated by Air Mobility Command in accordance with all applicable Air Mobility Command, USAF and DoW instructions, policies, and guidelines.
Provides work guidance to less experienced personnel and technical consulting on complex projects.
Provide management of eTools, cabinets, cabinet consumables, and other peripherals needed to support AMC logistics and aircraft sortie generation, including:
Research, document, provide recommendations, and estimates for yearly central purchasing.
Track procurement process, manage acceptance documents, and recommend government acceptance of completed orders.
Manage all aspects of the AMC eTool warranty processes.
Manage AMC/A4 WLAN (Wireless LAN Survey) Program for AMC logistics and sortie generation activities.

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Variety of medical plan options
Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.