Help Desk Technician II
MinebeaMitsumi Inc.•Churubusco, IN
•$21•Onsite
About The Position
This role serves as an active first line of support for Level 1 and 2 requests, providing excellent customer support to employees. Responsibilities include trouble ticket documentation, follow-ups, and resolution, as well as break/fix for PC hardware, OS, applications, and accessories. The technician will also assist with diagnosing and troubleshooting related network and system issues and communicate with other IT team members for problem resolution.
Requirements
- Demonstrates great written and verbal communication skills
- Experience with Help Desk ticket system and asset inventory
- Experience working remotely or hands-on to troubleshoot or fulfill requests
- Setting up new computers and related systems by; installing, configuring and maintaining desktop hardware and software
- Troubleshooting skills are required as you will interact with end users to research and solve hardware and software related issues
- At least one year experience in a previous capacity
- Must be US citizen or full-time resident
Nice To Haves
- Associates Degree/Certificate in Computer Systems or similar areas
- Previous Manufacturing IT experience
Responsibilities
- Active first line of support for Level 1 and 2 requests
- Provide great customer support for our employees
- Trouble ticket documentation, follow-ups, and resolution
- Break/fix PC hardware, OS, applications, and accessories
- Assist with diagnosing and troubleshooting related network and system issues
- Communicate with other IT team members to problem resolution
- Documenting installation procedures
- Maintaining hardware and software inventory lists
- Installation/troubleshooting of other IT related systems
- Maintaining essential security measures to protect data, software, and hardware
Benefits
- Health (HSA Option Available)
- Dental
- Vision
- PTO / Paid Vacation
- 401(K) Plan Upon Eligibility
- Company Paid Life Insurance and Short-Term Disability
- Eligibility for additional: Short/Long-Term Disability, Accidental, Life Insurance, Critical Illness and Hospital Indemnity Coverages
- Company Paid Holidays
- Tuition Reimbursement
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
