Help Desk Technician II
About The Position
Cardone Training Technologies (CTTI) is looking for a Hands-On Helpdesk Technician II who thrives in fast-paced environments and has a passion for solving technical challenges at the desktop and hardware level. This role is ideal for a technician ready to advance their experience in desktop support, hardware troubleshooting, peripheral device maintenance, and user account management across platforms like Google Workspace, Microsoft 365, and Apple Business Manager (JAMF, MDM). You’ll support our high-growth teams by ensuring every workstation, printer, and user account runs efficiently contributing directly to the productivity and uptime of a national team across sales, events, marketing, and executive leadership.
Requirements
- Solid working knowledge of Windows 10/11, macOS, and ChromeOS environments.
- Experience with printers, MFDs, and network printing troubleshooting (both USB and IP-based).
- Familiarity with Google Workspace Admin Console (user creation, groups, drive permissions).
- Basic experience with Microsoft 365 (Outlook, OneDrive, Teams), Zoom, and web-based collaboration tools.
- Hands-on experience with hardware repair (RAM upgrades, SSD swaps, peripheral testing).
- Clear communicator with ability to explain technical details to non-technical users.
- Capable of lifting to 30 lbs., running cables, and setting up basic tech hardware.
Nice To Haves
- 3+ years of technical support experience in a Helpdesk or Desktop Support role.
- Exposure to mobile device support, especially iPhones and iPads using an MDM like JAMF is a plus.
Responsibilities
- Provide Tier II desktop support for Windows and MacOS workstations.
- Troubleshoot and repair hardware issues on desktops, laptops, monitors, keyboards, and other endpoint devices.
- Set up and configure printers (HP, Canon, Zebra) including network printing, drivers, and toner maintenance.
- Perform onboarding/offboarding tasks including provisioning/deprovisioning user accounts in Google Workspace, Microsoft 365, Zoom, Aloware, and related SaaS platforms.
- Document support actions and resolutions in a structured ticketing system (e.g., Zendesk).
- Maintain and update hardware asset inventories and participate in IT refresh rollouts.
- Coordinate with Helpdesk III and System Admins for escalations related to application-specific or server-side issues.
- Assist in the preparation of workstations, desk setups, and office tech for new hires and department moves.
- Support local conference room AV setups and basic event tech preparation (Zoom Room devices, webcams, etc.).
- Provide technical support during scheduled after-hours events as needed.
- Create basic end-user SOPs and walkthroughs for common technical issues (e.g., printer reconnect, email setup, Zoom basics).
Benefits
- Medical, dental, and vision for employees and their dependents
- Paid Time Off policy that increases based on tenure with the company
- Employee Assistance Program through Mutual of Omaha
- 401k with company match
- Pet Insurance through MetLife for your 10X pets
- Company Paid Employee wellness initiatives through BeyondMed
- Professional Development through Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing
- Uncapped Commission Potential: all team members have the opportunity to sell our Products/Services (and are trained on how to do so)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
