Help Desk Technician I

GT'S Living Foods • Vernon, CA

2d • $27 - $30 • Onsite

About The Position

The objective of the Help Desk team is to diagnose and resolve issues in a timely manner and assist other departments with IT-related projects. The IT Help Desk Technician I plays a critical role on the IT team by providing fast and effective basic technical assistance on computer systems to users across the organization. Working in a mixed Windows and Mac OS environment, this role serves as the initial point of contact for GT’s Living Foods employees seeking assistance over the phone or via email.

Requirements

• 1-3 years of help desk experience
• Experience working in a mixed Windows and Mac OS environment
• Must have a valid driver's license, proof of insurance and be able to drive a motor vehicle.
• Customer service oriented, ability to maintain composure
• Effective communication; ability to convey technical information to various audiences
• Attention to detail; demonstrate passion for accuracy in both minor and significant workstreams
• Tech savvy with working knowledge of office automation products and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Problem solving; ability to diagnose and resolve basic technical issues
• Prioritization; ability to manage individual workload within a ticketing system

Nice To Haves

• Bachelor’s Degree in Computer Science or related field
• Bilingual; speak, read & write Spanish fluently

Responsibilities

• Performs onsite and remote troubleshooting through diagnostic techniques and offers advice to resolve basic technical issues.
• Determines the best solution based on the issue and details provided by customers.
• Walks customers through the problem-solving process.
• Directs unresolved issues to the next level of support personnel.
• Provides accurate information on IT products or services.
• Records events, problems, and their resolutions in the ticketing system.
• Follows up and updates customer status and information.
• Convey any feedback or suggestions from customers to the appropriate internal team.
• Maintains and tracks physical inventory.
• Identifies and suggests possible improvements to procedures.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401K with Matching
• Employee Assistance Program
• Discounts on the amazing GT’s product line
• Corporate Discounts with our partners through LifeMart (concert & sporting event tickets, cell phone service, gifts, restaurants, hotels, gyms, childcare, and more!)
• on-site corporate gym
• food trucks every weekday
• quarterly employee appreciation events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level