Help Desk Team Lead

Toyota Industries Corporation•Indianapolis, IN

33d

About The Position

The Help Desk Team Lead provides support to internal and external team members. The Help Desk Team Lead position also supervises the work of a team of help desk support team members. This is a key IT role responsible for delivering first line customer service for IT services, efficiently resolving help desk requests, installing PCs and other computer equipment, and assisting with small scale technology projects.

Requirements

Must be eligible to work in the USA long term without sponsorship.
Bachelor’s degree- Computer Science/Information Systems (or equivalent work experience)
At least 4 years of experience in related field and positions
Help Desk experience in Microsoft Office, Windows 10, and network environment.
Printer installation experience
Windows Training and/or demonstrated, practical experience in computer skills.
Strong communication skills
Maturity to work independently.
PC/laptop building experience.
Ability to analyze situations and develop solutions to problems in a timely manner.
Excellent organization and prioritization of daily tasks and projects
Team player with positive attitude
Ability to deal with interruptions while maintaining progress toward completing tasks.
Ability to lead other team members and provide performance evaluations.
Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

Responsibilities

Provide high level of customer service to all users.
Administrate IT assets accurately and timely with asset management process: hardware, software, licensing.
Facilitate and create documentation for the IT knowledge base.
Track and manage IT support incidents.
Facilitate and manage IT training programs.
Manages a team of help desk representatives.
Develops and supports information systems products and services which include, but are not limited to personal computers, peripherals, internet connection, installed software applications, networking or access issues.
Implement training and help desk software capabilities to strengthen service operations.
Ensure service requests are properly resolved according to organizational standards.
Oversees service performance, purchasing, testing, or the installation of help desk equipment.