Help Desk Anst II

BAE Systems•Hill AFB, UT

18h•Onsite

About The Position

Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation.

Requirements

High School Diploma and 6+ years of relevant work experience, or BS/BA Degree and 2+ years of relevant work experience, or MS/MA Degree and 0 years of relevant experience
Experience resolving technical problems in a help desk environment
Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
Experience resolving access requests for user accounts and other desktop support functions
Experience using automated tools and scripts to improve efficiency and accuracy
Experience developing training and system documentation for users to promote efficient operation of applications
Active final Top Secret clearance upon hire date
Must be able to maintain security clearance for the position
Meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired

Nice To Haves

Bachelor's degree in a technical field
Experience with Atlassian Jira and Confluence
Experience supporting a DoW customer
Experience in SharePoint
Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

Responsibilities

Resolve technical problems in a help desk environment
Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
Resolve access requests for user accounts and other desktop support functions
Where possible, use automated tools and scripts to improve efficiency and accuracy
Provide technical assistance, training and system documentation for users to promote efficient operation of applications
Perform other duties as assigned

Benefits

Competitive wages
Medical
Dental
401k
Paid time off
Work/life balance
Career development
Tuition reimbursement
Mentorship opportunities
Rewards & recognition
Health, dental, and vision insurance
Health savings accounts
401(k) savings plan
Disability coverage
Life and accident insurance
Employee assistance program
Legal plan
Discounts on home, auto, and pet insurance
Paid holidays
Paid parental leave
Military leave
Bereavement leave
Any applicable federal and state sick leave
Company recognition program to receive monetary or non-monetary recognition awards