Help Desk Support

Rite-Solutions, Inc.•Newport, RI

50d•Onsite

About The Position

Rite-Solutions is seeking a full time Help Desk Support for on-site support at the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). Provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems. Who are we? Rite-Solutions, Inc. is a CMMI Level III and CMMC 2.0 Level 2 certified organization. We are innovative, growing and adhere to the highest standards for handling controlled unclassified information (CUI). We value the experience of the employee, their wellbeing, and their goals on a personal professional level as part of the key fabric in building and maintaining a culture rich experience for the employee and their family. This commitment to our company and our employees has been recognized as we were awarded: "Great Place to Work" Certification in 2022, 2023, 2024, and 2025; and Hire VETs Medallion Award in 2021, 2022, 2023, and 2024! All positions require a pre-employment background check. As an EOE/AA employer, Rite-Solutions will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. Public Information

Requirements

Position requires US Citizenship and the ability to obtain a Secret-level security clearance

Nice To Haves

CompTIA Security+ CE
Experience in reimaging and patching
Experience in Linux
Define test strategies including functional, non-functional, regression, automation, security, and performance testing
Clear understanding of computer hardware
Active secret clearance
Military or Government Experience

Responsibilities

Excellent customer service, interpersonal, communication skills
Excellent customer technical and product support
Proficient in information technology and operations management
Gather feedback for and implement continuous improvement
Support special projects related to client support and operations related activities.
Work with development teams to improve overall processes
Work with external vendors as required
Attend all meetings as applicable and provide necessary feedback when prompted
Ability to work independently on problems and projects
Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
A general knowledge of Microsoft Office Applications
Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications.
Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
Able and willing to learn new as well as existing technologies and be a contributing member of a Technical Team