Help Desk Support

TEKsystems • Wichita, KS

5h • $18 - $18 • Onsite

About The Position

Join a major enterprise initiative supporting a large-scale device transition project. This role involves assisting users with permissions, routing numbers, passwords, and PINs as part of a Bring Your Own Device (BYOD) program impacting thousands of lines.

Requirements

• Previous experience in help desk or service desk roles
• Strong customer service and communication skills
• Proficiency with Windows 10, Office 365, and ServiceNow
• Ability to work scheduled shifts and occasional Saturday coverage
• Must be willing to submit to background AND drug screening

Responsibilities

• Provide help desk and service desk support for device transitions
• Handle phone support and troubleshoot user issues
• Reset passwords and manage user permissions
• Utilize ticketing systems (ServiceNow) to track and resolve requests
• Support Windows 10 and Office 365 environments

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees