Help Desk Support

TEKsystems • Wichita, KS

16h • $18 - $18 • Onsite

About The Position

We are seeking a Help Desk Support Specialist to assist with a large-scale device transition initiative impacting approximately 9,000 lines. This project will run throughout 2026 and involves supporting end-users with permissions setup, routing numbers, password and PIN assistance.

Requirements

• Help Desk Support / Service Desk experience
• Troubleshooting and problem-solving skills
• Customer service and phone support
• Ticketing system experience (ServiceNow preferred)
• Password reset and account management
• Familiarity with Windows 10 and Office 365

Responsibilities

• Provide phone and remote support for device transition issues.
• Assist with permissions, routing numbers, passwords, and PIN resets.
• Troubleshoot technical issues related to Windows 10, Office 365, and device setup.
• Manage tickets using ServiceNow or similar systems.
• Deliver excellent customer service and resolve issues promptly.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees