Help Desk Support Technician
About The Position
At 4 Media Central, we are looking for a driven, self-motivated Help Desk Support Technician to be the heartbeat of our technical operations. As the first point of contact for our team, you won't just be fixing computers-you'll be empowering our staff to create and innovate by ensuring our technology never misses a beat. In this role, you aren't just a number in a basement; you are a critical part of the IT team. You will have the opportunity to touch every part of our infrastructure, from configuring high-speed wireless networks to setting up cutting-edge hardware. If you are looking to grow your career in a fast-paced environment that values your input and professional development, this is the place for you.
Requirements
- 1–2 years of experience in a support or help desk role.
- Proficiency with Windows, Microsoft Office, and network devices (computers, phones, tablets, and copiers).
- You can walk someone through a complex problem-solving process with ease and a smile.
- You are goal-oriented, detail-obsessed, and possess a genuine hunger to learn new technologies.
Nice To Haves
- A BS in Computer Science or a related field is a huge plus!
Responsibilities
- Serve as the primary point of contact for all technical assistance, solving problems with speed and precision.
- Configure, test, and troubleshoot network and wireless issues to keep our office humming.
- Format and set up desktops and laptops, ensuring every new user has the tools they need for success from day one.
- Use diagnostic techniques and sharp questioning to isolate problems and implement smart, lasting solutions.
- Identify and suggest improvements to our procedures to make our IT department even better.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
