Help Desk Support Specialist

Northwest Financial Corp.•Spencer, IA

4d•Onsite

About The Position

Deliver comprehensive company-wide help desk technical support for desktops, laptops, mobile devices, printers, and all information software packages. Manage the configuration, maintenance, and ongoing support of both new and existing hardware, software, and communication systems, ensuring peak performance, reliability, and security.

Requirements

Associate’s degree required; one to three years of related experience and/or training required; or equivalent combination of education and experience.
Above average verbal and written communication skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions in written, mathematical or diagram form and deal with several abstract and concrete variables.
Must have a valid driver’s license and be willing to travel to outlying branch areas, as business needs dictate.

Responsibilities

Responsible for delivering a high level of technical production support to achieve established performance service levels.
Reviews, configures, maintains and supports new and existing hardware, software applications and communication systems.
Serves as a backup for other position(s) and performs other duties, as assigned.
Enhances career through work experience and continuing education.
Maintains compliance with federal, state and local laws and regulations.
Participates and responds to examinations, audits and third-party reviews.
Complies with the Information Security Program and is accountable for maintaining a high level of risk and security awareness.
Establishes a good image for the Bank by being active and visible in the community.
Attends meetings as assigned.
Develops a working knowledge of the Bank’s products and services through usage and Webex attendance to provide quality customer service while building relationships and exceeding expectations.