Help Desk Support Specialist

Chickasaw Nation Industries, Inc.•Colorado Springs, CO

3d•$21 - $27•Onsite

About The Position

The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests. This position is onsite in the Colorado Springs, CO area. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

Requirements

The ability to obtain, maintain and access classified information at the Secret level.
Must possess Security+ certification.
High school diploma or general education degree (GED) and a minimum of one to two (1–2) years relevant experience and/or training, or equivalent combination of education/experience.

Responsibilities

Supports onboarding by validating network access.
Ensures all requirements are met by end user while in processing to allow for network access.
Provides direct, indirect, logical and physical support for all user’s IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues.
Troubleshoots devices when faults are encountered.
Documents all faults encountered and remediation of faults.
Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system.
Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller.
Issues IT equipment to user groups and train the groups on proper usage.
Patches and keeps machines updated with the most up-to-date patches.