Help Desk Support Intern

Edgewater Federal Solutions, Inc.

14h • Onsite

About The Position

Edgewater Federal Solutions is seeking a dedicated Help Desk Support Intern to join our Corporate IT team at our corporate headquarters in Frederick, Maryland. The intern will work a schedule of 9:00am - 3:30pm Monday-Friday and will be expected to work onsite daily.

Requirements

• Candidates pursuing a degree in computer science in related field preferred
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work onsite in Frederick, MD.
• A team player with a customer-oriented approach.

Nice To Haves

• Experience with .NET development strongly desired.

Responsibilities

• Provide technical support for Windows operating systems and various software applications.
• Provide on-site hardware support for the corporate office (including wireless displays, battery swaps for cameras, and printer support)
• Assist in the provisioning and deployment of new hardware for users.
• Assist Tier 1 team members with cleaning hardware before redeployment.
• Assist Tier 1 team members with organizing hardware in the IT storage room.
• Maintain a high level of customer service for all support requests.
• Take ownership of user problems and be proactive when dealing with user issues.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed