Help Desk Specialist - Active TS/SCI with CI Poly

ENS Solutions • Washington, DC

3d

About The Position

Meets all qualifications and skills of a Journeyman plus independently manages multiple complex work assignments with minimal oversight and review. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Requirements

• Demonstrated experience serving customers who need technical assistance via phone or e-mail
• Troubleshooting, diagnosing, and resolving technical hardware and/or software issues, and providing quick resolution and customer service
• Demonstrated experience working help desk issues in a classified environment, excellent oral and written communication skills
• Minimum 6 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years
• Shall possess a degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education
• Active TS/SCI with CI Poly

Benefits

• Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS
• 401k Contribution from Day 1
• PTO + 11 Paid Federal Holidays
• Long & Short Term Disability Insurance
• Group Term Life Insurance
• Tuition, Certification & Professional Development Assistance
• Workers’ Compensation
• Relocation Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level