Help Desk Specialist - Active TS/SCI with CI Poly

ENS Solutions, LLC•Washington, DC

About The Position

Meets all qualifications and skills of a Journeyman plus independently manages multiple complex work assignments with minimal oversight and review. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Demonstrated experience serving customers who need technical assistance via phone or e-mail; troubleshooting, diagnosing, and resolving technical hardware and/or software issues, and providing quick resolution and customer service. Demonstrated experience working help desk issues in a classified environment, excellent oral and written communication skills. Minimum 6 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years. In addition, shall possess a degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients.

Requirements

Active TS/SCI with CI Poly
Minimum 6 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years.
A degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education.
Demonstrated experience serving customers who need technical assistance via phone or e-mail
Experience troubleshooting, diagnosing, and resolving technical hardware and/or software issues
Experience providing quick resolution and customer service
Demonstrated experience working help desk issues in a classified environment
Excellent oral and written communication skills