Help Desk Specialist - Active TS/SCI with CI Poly

ENS Solutions, LLC•Washington, DC

About The Position

Possesses and applies skill on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Demonstrated experience serving customers who need technical assistance via phone or e-mail; troubleshooting, diagnosing, and resolving technical hardware and/or software issues, and providing quick resolution and customer service. Demonstrated experience working help desk issues in a classified environment, excellent oral and written communication skills. Minimum 4 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years or a Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers’ Compensation Relocation Assistance

Requirements

Active TS/SCI with CI Poly
Minimum 4 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years or a Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education.
Demonstrated experience serving customers who need technical assistance via phone or e-mail
Troubleshooting, diagnosing, and resolving technical hardware and/or software issues, and providing quick resolution and customer service.
Demonstrated experience working help desk issues in a classified environment, excellent oral and written communication skills.