Help Desk Specialist

Briljent

7d

About The Position

Briljent is seeking Help Desk Specialists to provide technical support for a federal project. The role supports users experiencing issues with a web-based scheduling tool by troubleshooting problems, answering inbound calls, and providing assistance through phone, email, and remote access. The position also involves user and staff training, creating training materials, and reviewing reports and customer feedback to identify common issues and improve support and training methods.

Candidates should have strong customer service skills, patience, problem-solving ability, communication and interpersonal skills, and a solid understanding of operating systems, software, and devices. An Associate's degree in computer science or a related field, two years of help desk experience, and eligibility to obtain a Public Trust Security Clearance are required. High-speed internet is required; equipment will be provided. Applicants must be eligible to work in the United States; sponsorship is not available.

Briljent states that it is committed to a diversified and inclusive workforce and bases employment on merit and professional qualifications, without discrimination on legally protected grounds.

The role regularly requires talking or hearing, sitting, standing, and using technology such as a laptop for extended periods. Close vision and the ability to adjust focus are required, and the employee must occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Associate's degree in computer science or a related field.
• Two years of experience in a help desk role.
• Public Trust Security Clearance; clearance will be set up upon hire.
• High-speed internet access.
• Eligibility to work in the United States; sponsorship is not available.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong understanding of operating systems, software, and devices.
• Exceptional customer service skills, patience, and a desire to help.

Responsibilities

• Respond to user queries by phone, email, and remote access.
• Provide technical assistance with the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
• Train computer users.
• Train other staff to troubleshoot and diagnose problems.
• Gather customer feedback to improve training methods.
• Write and edit training manuals.
• Run reports and analyze common complaints and problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree