Help Desk Specialist

Loma Linda University Health • Loma Linda, CA

23h

About The Position

The Help Desk Specialist assists customers by providing initial response to customer inquiries and trouble reports. Investigates and resolves software and hardware issues or escalates to appropriate technical staff. Works with the desktop support group to purchase and track hardware and software for end users. Performs other duties as needed.

Requirements

• Associate's Degree required.
• Minimum one year of experience required.
• Able to write reports, business correspondence, and procedure manuals.
• Able to read, write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Operate/troubleshoot basic office equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction.
• Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.
• Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Nice To Haves

• Experience may be considered in lieu of degree.
• Minimum two years of technical experience preferred.
• Experience in higher education technical support role strongly preferred.

Responsibilities

• Provide initial response to customer inquiries and trouble reports.
• Investigate and resolve software and hardware issues or escalate to appropriate technical staff.
• Work with the desktop support group to purchase and track hardware and software for end users.
• Perform other duties as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree