Help Desk Specialist
JCS Solutions LLC•Arlington, VA
•$55,000 - $74,000•Onsite
About The Position
JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems. Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment.
Requirements
- Must be US Citizen
- 2 years of experience in help desk or technical support
- Certification: CompTIA A+, Security+
- Experience with Windows desktop applications
- Knowledge of e-mail systems and directories
- PC and printer troubleshooting skills
- Strong customer service and communication skills
- Ability to work on-site at Arlington, VA (Pentagon)
- Clearance: Active Secret required; Top Secret clearance strongly preferred
Nice To Haves
- Prior experience supporting DoD or DISA end users
- Experience with DoD help desk ticketing systems
- Familiarity with military network environments and protocols
Responsibilities
- Provide phone and in-person support to users
- Support users with e-mail, directories, and standard Windows desktop applications
- Troubleshoot applications developed under the contract
- Serve as initial point of contact for hardware/software issues
- Troubleshoot PC and printer problems
Benefits
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
