Help Desk Specialist (Hybrid)
Alliant Insurance Services•Omaha, NE
•Hybrid
About The Position
Responsible for performing a variety of tasks including acquisition, installation, and maintenance of personal computers and software with local area network and wide area network connections; provides installation and support of equipment connected to centralized host systems; assists the user community in software problem resolution; establishes and maintains personal computer parts inventory for supplies and computer-related materials.
Requirements
- Associate's Degree in computer technology or equivalent combination of education and experience
- Two (2) or more years related work experience
- Minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance
- Previous exposure to Microsoft network environment
- Excellent oral and written communication skills
- Excellent customer service skills, including telephone and listening skills
- Ability to work within a team and to foster teamwork
- Good planning, organizational, and prioritization skills
- Proficient in Microsoft Office products
Responsibilities
- Assists with technical support issues and responds to all problems in a timely, courteous manner
- Troubleshoots, isolates, documents, and resolves problems reported by users; organizes problem resolution based on type and severity of outage
- Informs users of progress and recommends a method to eliminate multiple calls on previously reported problems
- Identifies problem trends and makes recommendations to management in order to minimize ongoing issues
- Assists with hardware and software installations
- Builds and maintains PC systems; performs quality analysis and follow-up
- Assists with 1st and 2nd level support after normal business hours for all critical network systems
- Identifies and differentiates between hardware and software problems to assist with problem identification and resolution
- Initiates network troubleshooting and determination of appropriate escalation path
- Communicates accurate technical information to management, support staff and users
- Deploys and troubleshoots issues with VoIP Telephone system
- Resolves and works proactively on virus issues and initiatives
- Responds to a rapidly changing technical environment and the requirements of the user community
- Keeps current and knowledgeable on all corporate-approved software, as well as general technological advances
- Manages projects as assigned by the Helpdesk Manager
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
