Help Desk Specialist I

D.R. Horton•Arlington, TX

About The Position

D.R. Horton, Inc. is currently looking for a Help Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues.

Requirements

High school diploma or general education degree (GED)
Two to four years related experience and/or training in an IT support environment
Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
Experience replacing basic components of various makes and models of system and printer hardware
Must be able to troubleshoot all aspects of computer components
Ability to adapt to a constantly changing environment
Possess strong interpersonal, written and verbal communication skills
Proficiency with MS Office and email

Nice To Haves

Windows/Android/Apple phone support experience a plus
Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus
CompTIA A+ or similar certification a plus

Responsibilities

Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
Document and track the details of the issue, status and resolution, using the help desk tracking application
Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
Perform end user computer refreshes
Complete work orders, fully documenting each step of the troubleshooting process
Aid with division office moves
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company