Help Desk Specialist (C&A)
Potomac Management Solutions•Washington, DC
•Remote
About The Position
Provides Tier I and Tier II technical support for application users and administrators. Troubleshoots software, account access, and system issues; documents incidents and service requests. Escalates complex issues to technical teams and tracks them through resolution. Assists with user provisioning, password resets, and operational support during releases and testing. These positions are primarily remote; however, candidates must be willing to travel to the Washington, D.C. area for occasional onsite meetings, discovery sessions, and stakeholder workshops as required.
Requirements
- Willingness to travel to the Washington, D.C. area for occasional onsite meetings, discovery sessions, and stakeholder workshops as required.
Responsibilities
- Provides Tier I and Tier II technical support for application users and administrators.
- Troubleshoots software, account access, and system issues.
- Documents incidents and service requests.
- Escalates complex issues to technical teams and tracks them through resolution.
- Assists with user provisioning, password resets, and operational support during releases and testing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
