Help Desk Representative (Spanish Speaking)
Little Caesars•Detroit, MI
•Hybrid
About The Position
Provide first-level technical support and troubleshooting assistance related to Caesar Vision POS products, associated peripherals, and third-party delivery service platforms used by corporate and franchisee stores globally. This role is responsible for logging and responding to support requests, identifying and diagnosing issues, resolving routine problems, and escalating more complex incidents when appropriate. The position serves as part of a team that provides support to stores, franchisees, and delivery service partners.
Requirements
- High school diploma, GED, or equivalent.
- Minimum one (1) year of experience in customer service, technical support, help desk support, call center operations, or a related customer-facing environment.
- Ability to work assigned schedules that may include evenings, weekends, holidays, or other business-required shifts.
Nice To Haves
- Knowledge of or experience using call center software and contact center technologies.
- Experience using ServiceNow or a similar incident management platform.
- Experience supporting point-of-sale (POS) systems.
- Experience supporting restaurant, retail, franchise, hospitality, or delivery service operations.
- Experience providing technical support in a high-volume support environment.
Responsibilities
- Respond to client inquiries and technical support requests related to software, hardware, and delivery service platforms.
- Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve problems when possible.
- Escalate unresolved or complex issues to appropriate support resources.
- Provide application and system support to end users.
- Follow up with customers to confirm issue resolution and satisfaction.
- Deliver support via phone, email, and other approved communication channels.
- Provide instruction and support regarding Caesar Vision peripherals and delivery service-related products.
- Document support requests and resolutions within the ServiceNow call tracking system.
- Identify and report issue trends to leadership.
- Support operational schedules that may include evenings, weekends, holidays, or 24x7 support coverage for international locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
