Help Desk Manager
BlueWater Federal Solutions•Arlington, VA
•Onsite
About The Position
BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon.
Requirements
- Bachelor's Degree in IT related field or equivalent
- 5+ years of progressive help desk experience with strong mentoring and analytical skills.
- Must have an active Secret clearance
- ITIL v4 certification is required
Nice To Haves
- Helpdesk Customer Service Representative Certification is desired.
Responsibilities
- Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development.
- Establish and maintain customer service standards, ensuring timely and accurate responses to customer inquiries and technical issues.
- Track and evaluate the performance of help desk staff, developing feedback reports and implementing strategies for improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
