Help Desk / IT Support Specialist

Sabre Systems LLC•Lexington Park, MD

5d•Onsite

About The Position

Sabre is currently recruiting for a Help Desk / IT Support Specialist to work in our Lexington Park, MD office. This is a full-time, on-site position providing administrative and project support to the IT Department. Responsibilities include procurement, routing service desk requests, asset tracking, and 1st tier technical customer support. We’re looking for an individual who has excellent customer interaction skills (either in-person, over the phone, or over electronic channels), has an attention to detail, and is a quick learner.

Requirements

Minimum of one year of experience providing IT Support in a corporate environment.
Must be technologically and web savvy, with an understanding of basic computer/network concepts and terms
Experience with the Windows 11 operating system as well as iOS and Android mobile devices
Experience in Microsoft Office applications including but not limited to MS Word, Excel, PowerPoint and Outlook
Excellent written and verbal communication skills
Must be highly self-motivated and customer-centric
Ability to plan, prioritize and support multiple assignments and projects simultaneously
Well organized with the ability to work with minimal supervision, ability to problem solve
Able to clearly and effectively communicate with people at all levels within the organization
Able to adhere to timelines, maintaining a professional atmosphere under pressure with multiple deadlines
Demonstrate openness to new challenges, opportunities and continuous learning with flexibility and easily able to adapt to changes
Candidate must be a US Citizen and will be required to pass a background check for this position.

Responsibilities

Provides initial support or escalates calls to appropriate system support teams
Provides support for conference room technology, such as projectors, speakerphones, and webcams, and their ability to support meetings using collaborative tools such as Microsoft Teams
Assists with maintaining the IT inventory, including hardware, software, licenses, maintenance agreements, systems, and other items tracked by the IT Department
Prepares detailed and accurate technology and internal office supply purchase requests; includes tracking, monitoring, and status reporting of all technology purchases
Facilitate IT-related invoices from the initial approval process through accounts payable for processing.
Expediting and tracking urgent shipments from the time of order placement until delivery
Maintains and updates CRM and other forms of reporting/record-keeping software
Add, edit, and remove accounts for employees
Resets user passwords as needed
Assists IT Staff with projects and workload, and performs project functions when required
Research and document information using various Internet search engines and research sites
Facilitate communication between the department and teammates
Performing miscellaneous administrative duties is needed