Help Desk Intern - Four County EMC

North Carolina's Electric Cooperatives•Raleigh, NC

13d•Onsite

About The Position

Provides first-level IT support to end users, ensuring the smooth operation of computer systems, hardware, and software. Acts as the primary contact for Information Systems help desk inquiries, diagnosing and resolving technical issues, and supporting overall IT operations.

Requirements

High school diploma or equivalent required
Strong knowledge of Windows operating systems and common business software applications.
Familiarity with PC, server, printer, and peripheral troubleshooting.
Excellent problem-solving, communication, and interpersonal skills.
Ability to work both independently and collaboratively in a team environment.

Nice To Haves

Actively pursuing an Associate’s degree or higher in IT or a related field is preferred.

Responsibilities

Technical Support & Troubleshooting (~60%)
User Support: Respond to user inquiries via tickets, phone, email, and in-person.
Diagnose and troubleshoot issues with desktops, laptops, printers, scanners, and other peripherals.
Assist end users with software installations, configurations, updates, and account management (e.g., password resets).
System Monitoring & Maintenance: Monitor system performance and ensure optimal functionality of computer resources.
Support preventative maintenance on PCs, servers, and other critical IT equipment.
Maintain accurate records of issues and resolutions for continuous improvement.
Help Desk Operations & Documentation (~40%)
Help Desk Administration: Serve as the first point of contact for IT-related issues across the organization.
Provide clear guidance and support to users, ensuring rapid resolution of technical issues.
Documentation: Create and update technical documentation, user guides, and IT procedures.
Maintain detailed records of user issues, troubleshooting steps, and final resolutions.
Collaboration: Work closely with the IT team to escalate and resolve complex technical issues.
Communicate effectively with internal personnel to address IT needs and optimize system usage.