IS Help Desk Intern

Trimble•Dayton, OH

12d•$21 - $27•Onsite

About The Position

Are you interested in learning more about technology and enjoy solving problems in a cohesive team environment? The IS Help Desk Intern is a student employee that assists the Help Desk team to provide quality technology support under the direct supervision of the IS Help Desk Supervisor/Team Lead. Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and basic technical skills. The focus for this position is on service desk support, ticket queue coordination, and project participation.

Requirements

A rising Sophomore, Junior, or Senior at an accredited college or university studying Computer Information Systems, Computer Science, or a related field.
Must have a general understanding and working knowledge of mainstream computer operating systems, hardware, and software.
Must be able to work cohesively and collaborate in a team environment.
Oral and written communication skills in English.
Teamwork and collaboration.
Professionalism and strong work ethic.
Organized with an attention to detail.
Remains open to others’ ideas, and exhibits willingness to try new things.
Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.
Basic proficiency working with Dell workstations and laptops, Android & Apple mobile devices, Windows 10/11, and mainstream applications.

Responsibilities

Support a variety of end-users and software developers onsite in our Dayton, OH office, and other US-based locations.
Support help desk requests from the ticketing system and manage the lifecycle of the request to resolution.
Support walk up requests for technical support.
Setup and configure new computer equipment.
Troubleshoot and repair computer hardware.
Troubleshoot software issues and help end-users regain productivity.
Assist with organizing equipment inventory.
Assist with recycling equipment inventory.
Work on projects as needed.