Help Desk Analys

Harvard Bioscience•St Paul, MN

9d•Onsite

About The Position

About Harvard Bioscience - A career with Harvard Bioscience ("HB") is an experience where our employees are energized and aligned to our purpose – enabling discovery, safety, and production of tomorrow's therapeutics. HB is a venerable 100+ year old company, known as an innovative developer, manufacturer, and distributor of scientific research tools for the life science market, known for technologies, products and services that enable fundamental research, discovery, and pre-clinical testing for drug development. Our customers range from renowned academic institutions and government laboratories to the world's leading pharmaceutical, biotechnology and clinical research organizations. With operations in North America , Europe, and China , we sell through a combination of direct and distribution channels to customers around the world. HBIO has serious growth potential. The Senior Leadership Team that took over approx. 18 months ago is determined to professionalize the various functions and to align the constituent brands in such a way that cross selling is an important factor of growth. Our products cover the range from molecular, cellular, tissue, organ, preclinical and clinical technologies and solutions. THE OPPORTUNITY Harvard Bioscience is currently seeking a resource for a Help Desk role. The Help Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. It is required that the qualified candidate are on site Monday – Friday. The position is located in New Brighton, Minnesota.

Requirements

Customer Service Skills
Computers, printers, and Windows OS.
Audio Visual Conference Room HS/SW Support
Office Tools
TCP/IP and Wireless
Self-motivated to learn new skills

Nice To Haves

Understanding of Experience with Backup Solution including Tape Management
Active Directory
Azure Admin Portal
Microsoft Certifications
Lift up to 50 pounds.
travel None

Responsibilities

Responding to hardware and software problems related but not limited to:
On Site full time
Previous IT and end user support experience
Email, MS Teams, and other MS Office Products
Troubleshooting user computing issues related to IT supported HW or applications
Printers and Print Queue Management
Imaging New Computers
Identify potential cyber security issues
Networked computer support experience
Changing Domain Passwords
Desk Setup for IT equipment
Admin related to onboard and offboarding employees and contractors