Help Desk Engineer I - Onsite

Odyssey•Kennesaw, GA

14d•Onsite

About The Position

Join Odyssey Logistics, a global multimodal logistics leader delivering end-to-end 4PL solutions across Intermodal, Integrated Marine Logistics, Transport & Warehousing, and Managed Services. We operate as one team—combining deep operational expertise, advanced technology, and data-driven insight to solve complex supply chain challenges for some of the world’s most dynamic customers. At Odyssey, accountability, innovation, and continuous improvement drive how we work. We prioritize safety, sustainability, and responsible growth while building long-term partnerships and measurable results. We offer competitive benefits, including comprehensive health coverage, HSA contributions, a matching 401(k), and programs that support your well-being and long-term success—within a culture where your impact is meaningful and your career can grow. Summary / Primary Role: The position of Help Desk Engineer I will have primary responsibility for providing Tier I Help Desk support to end-users for PC, server, application, and hardware technical issues. In addition to monitoring Global Help Desk requests, the position requires problem resolution skills and interpersonal skills to guide users, both local and remote, through technical problems while providing the highest level of customer support and ensuring customer satisfaction. The position will interact with cybersecurity teams, network teams, systems teams, and/or applications support teams to restore service and/or identify and correct core problems.

Requirements

High school diploma or GED is required. Bachelor’s degree in Informational Technology is preferred.
Microsoft Office 365 Experience.
Experience with Microsoft Active Directory (User & Device Management)
Strong interpersonal skills and ability to communicate effectively.
Strong analytical and problem-solving skills.
Ability to work independently and manage multiple tasks simultaneously.
Ability to carry out instructions furnished in written or oral form.
Language Skills: Ability to read and comprehend instruction in English.

Nice To Haves

ITIL 4 Foundational Knowledge or Certification
CompTIA Certs

Responsibilities

Responsible for resolving and/or escalating service requests and incidents submitted to the Global Help Desk ticketing system within established SLA’s and accurately documenting solutions.
Provide local and remote end-user support for desktop, printing, and basic networking issues.
Maintain local Active Directory and Office 365 user accounts, groups and licensing.
Troubleshot network related problems (Ethernet, Wi-Fi, printers, scanners, fax machines)
Contribute to technical projects and provide project support to other teams.
Simulate or recreate technical problems to resolve operating difficulties.
Recommend process or system modifications to reduce repetitive technical issues and tasks.
Educate users on Windows Office Suite software, O365 apps & features.
Ability to work with and train users, provide new user orientation, and conduct individual/group end-user training.
Assist with office moves and meeting room setup and support.
Implement and maintain images used for laptop and desktop deployment.
Administer end-user access to internal and cloud applications.
Ensure IT assets are accurately documented, maintained, and are properly disposed.
All other Duties and Projects as Assigned.