Help Desk Technician - Onsite

Amsive•Greenville, SC

10d•Onsite

About The Position

At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it. If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you. The Tier 1 Help Desk Technician serves as the first point of contact for end-user technical support across the organization. This role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service. The 1 Help Desk Technician will escalate complex issues to Tier 2/Tier 3 teams and assist with onboarding, documentation, and endpoint management.

Requirements

1+ year of IT support or help desk experience (or equivalent technical training)
Demonstrate strong knowledge of Windows operating systems
Demonstrated ability to identify and troubleshoot issues
Professional and customer-focused approach while interacting with internal teams
Ability to prioritize and manage multiple requests at simultaneously
Collaborates well with the team and stakeholders, with willingness to learn and grow
Ensures a high level of attention to detail and documentation accuracy
Experience with Active Directory and Microsoft 365
Demonstrate excellent communication and customer service skills
Ability to lift and move computer equipment (up to 40 lbs)

Nice To Haves

Associate degree in IT or related field
CompTIA A+ or Network+ certification
Experience with endpoint management tools (Intune, SCCM, NinjaOne, etc.)
Experience supporting remote users
Security Clearance: Amsive is a Federal Contractor, and this position may require government security clearance for certain projects.

Responsibilities

Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals
Respond to help desk tickets, phone calls, and walk-up requests
Troubleshoot Microsoft Windows 10/11 issues
Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
Assist users with password resets, MFA setup, and account unlocks
Image, deploy, and configure workstations and laptops
Install and update approved software
Diagnose and replace basic hardware components
Maintain accurate asset tracking documentation
Create and manage Active Directory user accounts
Assign appropriate group memberships and permissions
Provision and deprovision users following onboarding/offboarding procedures
Document all incidents and resolutions in the ticketing system
Escalate unresolved or complex issues to Tier 2 or Tier 3 support
Contribute to internal knowledge base documentation