Help Desk Technician

Soarion Credit Union•San Antonio, TX

8h•Onsite

About The Position

Our Help Desk Technician will be responsible for providing hardware, software, and communication support to maintain the efficiency of the computer systems installed at Soarion.

Requirements

(1) A two year college degree or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
1-3 years’ of similar or related experience.
Hands on experience with diagnosing and resolving basic technical issues.
Must have diagnostic and maintenance abilities with PC hardware, software and Local Area Network.
Must be familiar with Windows operating systems, the Internet and telephone system experience is a plus.

Responsibilities

Researches and provides timely resolutions to outstanding Help Desk trouble tickets.
Provides software support to Credit Union staff in the following areas: hardware installation, software development, troubleshooting of issues and performing unlocks for third party systems.
Works with Operation and Infrastructure team to tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
Installs software, peripherals and components.
End User Account Management
Provides escort and monitors third parties access to systems, computers and other devices.
Work with third-party vendors for account issues, tickets updates, weekly statistics, escalation of issues.
Responsible for the proper care of Credit Union owned equipment including installation, maintenance, cleaning and disposal.
Maintains working knowledge of use of third-party software solutions.
Performs other job-related duties as assigned.