Help Desk Technician

Salem Regional Medical Center•Salem, OH

About The Position

The primary purpose of your job position is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor, to assure that a successful, viable department is maintained at all times. Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user problems of complex nature to ensure user satisfaction and productivity. They are also responsible for the installation, repair, and support of the hospital and related entities network hardware and operating software, computer hardware and software, including but not limited to Mini-computers, Personal Computers and all components to assure proper and efficient operation of the hospital and related entities computer systems.

Requirements

Associate Degree in Computer Science/Technology required
Minimum of two years’ experience preferred

Nice To Haves

Bachelor degree preferred.
Certification in Microsoft products preferred.

Responsibilities

Provide expert and creative solutions for user problems of complex nature to ensure user satisfaction and productivity.
Responsible for the installation, repair, and support of the hospital and related entities network hardware and operating software, computer hardware and software, including but not limited to Mini-computers, Personal Computers and all components to assure proper and efficient operation of the hospital and related entities computer systems.