Help Desk Engineer I - Onsite

Odyssey•Kennesaw, GA

4d•Onsite

About The Position

Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities. At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers. Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive. Summary / Primary Role: The position of Help Desk Engineer I will have primary responsibility for providing Tier I Help Desk support to end-users for PC, server, application, and hardware technical issues. In addition to monitoring Global Help Desk requests, the position requires problem resolution skills and interpersonal skills to guide users, both local and remote, through technical problems while providing the highest level of customer support and ensuring customer satisfaction. The position will interact with cybersecurity teams, network teams, systems teams, and/or applications support teams to restore service and/or identify and correct core problems.

Requirements

High school diploma or GED is required. Bachelor’s degree in Informational Technology is preferred.
Microsoft Office 365 Experience.
Experience with Microsoft Active Directory (User & Device Management)
Strong interpersonal skills and ability to communicate effectively.
Strong analytical and problem-solving skills.
Ability to work independently and manage multiple tasks simultaneously.
Ability to carry out instructions furnished in written or oral form.
Language Skills: Ability to read and comprehend instruction in English.

Nice To Haves

ITIL 4 Foundational Knowledge or Certification
CompTIA Certs

Responsibilities

Responsible for resolving and/or escalating service requests and incidents submitted to the Global Help Desk ticketing system within established SLA’s and accurately documenting solutions.
Provide local and remote end-user support for desktop, printing, and basic networking issues.
Maintain local Active Directory and Office 365 user accounts, groups and licensing.
Troubleshot network related problems (Ethernet, Wi-Fi, printers, scanners, fax machines)
Contribute to technical projects and provide project support to other teams.
Simulate or recreate technical problems to resolve operating difficulties.
Recommend process or system modifications to reduce repetitive technical issues and tasks.
Educate users on Windows Office Suite software, O365 apps & features.
Ability to work with and train users, provide new user orientation, and conduct individual/group end-user training.
Assist with office moves and meeting room setup and support.
Implement and maintain images used for laptop and desktop deployment.
Administer end-user access to internal and cloud applications.
Ensure IT assets are accurately documented, maintained, and are properly disposed.
All other Duties and Projects as Assigned.