Help Desk Coordinator

TRG • Westlake, OH

6d • Onsite

About The Position

The CONTRACT Helpdesk Coordinator handles incoming emails, and helpdesk tickets from customer associates regarding desktops; laptops; mobile devices, etc. on issues and support. This role documents and provides resolutions in a timely manner to maintain customer satisfaction. THIS IS A CONTRACT ROLE ESTIMATED TO LAST 3-6 MONTHS.

Requirements

• Organized, detail-oriented and able to handle multiple tasks simultaneously.
• Excellent oral and written communication skills to maximize client responsiveness and develop a working relationship with internal departments.
• Well-developed interpersonal skills to maximize vendor’s responsiveness and to develop a cooperative working relationship.
• Excellent problem-solving skills and attention to detail.
• Proficient in Microsoft 365 (Word, Excel, Teams, and Outlook).
• High school diploma or equivalent mandatory.
• Ability to take and pass a background check.

Nice To Haves

• Knowledge of Service Now a plus.

Responsibilities

• Support for system updates.
• Device new order status.
• Ticket management on behalf of end users.
• Ensure all open issues and requests are resolved in the time frame designated for each client and maintain progress and resolutions in the system.
• Ability to make outbound calls to verify information or questions when needed.
• Support the internal team to work exception tickets with mobility vendors.
• Generating Return Shipping Labels as needed.
• Working within multiple customer/internal platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED