Help Desk Coordinator
About The Position
Join BioMed Realty as a Help Desk Coordinator and become a key player in supporting the technology that powers our mission. In this dynamic role, you’ll provide friendly, hands-on support to team members across the company—whether in person, over the phone, or via email—helping them resolve software and hardware issues quickly and confidently. You'll also take the lead in maintaining and optimizing our IT systems by installing, upgrading, configuring, and troubleshooting workstations, AV equipment, servers, and networks across multiple locations. If you’re a proactive problem-solver who enjoys making tech work seamlessly for others, we’d love to hear from you!
Requirements
- High School Diploma or equivalent required.
- Demonstrated experience supporting customers and working with computer systems or technical tools, whether through professional, academic, or equivalent hands-on experience.
- Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
- Experience in troubleshooting in a Microsoft Windows networking environment.
- Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
- Hands-on experience resolving networking, desktop, AV systems, and mobile device configuration issues.
- Ability to prioritize and complete multiple tasks under specific deadlines, while working in a fast paced production environment.
- Experience in supporting Audio/Visual systems and large conference centers.
- Strong customer service and teamwork skills.
- Quick learner with the motivation to investigate and learn new technology.
Nice To Haves
- Associates Degree and/or continuing education in Computer Science preferred.
Responsibilities
- Configure, maintain and implement desktops, laptops, mobile devices and network systems.
- Perform desktop, system and network troubleshooting and installations.
- Respond to phone, email and personnel requests for technical support.
- Document, track and monitor problems to ensure a timely resolution.
- Create and maintain users in third party applications.
- Provide end user support and training.
- Setup and assist in meetings across all departments.
- Available for 24x7 support as part of a rotating on-call schedule to respond to critical system problems.
- Travel to regional offices and properties are required.
- Perform related duties as assigned by supervisor.
Benefits
- Employer-Paid Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Family Leave Benefits
- 401(k) Retirement Savings Plan
- Tuition Reimbursement
- Flexible Spending Accounts
- Commuter Benefits
- Lifestyle Spending Account
- Pet Insurance
- ID Theft Insurance
- Legal Insurance
- Employee Assistance Program
- 100% Employer-Paid Life & AD&D Insurance, Short and Long Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
