Help Desk Coordinator - Full-time with Benefits
About The Position
The Helpdesk Coordinator serves as the Helpdesk team lead, acting as the primary contact for escalated technical issues. They provide guidance and expertise to junior team members while collaborating closely with other departments to ensure exceptional customer service. Responsibilities will include overseeing the resolution of complex IT issues, identifying opportunities for process improvement, scheduling, and contributing to the development of training materials and resources. Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.
Requirements
- Experience in a help desk or technical support role.
- Leadership or team lead experience.
- Strong customer service skills.
- Ability to collaborate with other departments.
- Skills in identifying process improvements.
- Experience in developing training materials.
Responsibilities
- Serve as the Helpdesk team lead and primary contact for escalated technical issues.
- Provide guidance and expertise to junior team members.
- Collaborate with other departments to ensure exceptional customer service.
- Oversee the resolution of complex IT issues.
- Identify opportunities for process improvement.
- Scheduling.
- Contribute to the development of training materials and resources.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-Term Income Replacement
- Long-Term Disability
- Paid Time Off
- 403B retirement plan with employer match
- Free financial planning sessions
- Educational assistance program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
