Help Desk Consultant, Information Technology (CUPE) - Full Time - Markham Stouffville Hospital

Oak Valley Health•Markham, ON

6d•CA$32 - CA$37•Onsite

About The Position

As part of the Digital Health team, our Helpdesk Consultants draw upon their effective client centric approach and technical skills to triage incidents and requests from our community throughout the Hospital, remote and external partners. You will support modern end user computing, including productivity applications, hardware, and our Health Information System. Further responsibilities include hardware and software installation, troubleshooting, sending organizational communication related to outages and system upgrades, and end user training.

Requirements

Completion of a recognized post-secondary computer-related program.
ITILv4 Foundation certification in-progress or completed.
Minimum 2 years’ recent related experience supporting end user computing.
Recent related experience with BYOD and mobile device support with smartphones and tablets.
Working knowledge of Microsoft 365, the latest Microsoft Office suites and Operating Systems.
Previous experience in a Helpdesk Call Centre, including logging into an ACD system, answering calls and recording user requests in a ticket management system.
Experience imaging, configuring and deploying new workstations, peripherals and application software.
Proficient in supporting and troubleshooting barcode, label and multifunction printers.
Proven analytical and prioritization skills with attention to detail and timelines.
Demonstrated initiative and sound judgement with effective resourcing and follow-through skills.
Excellent interpersonal, communication and organizational skills with a well-developed customer service focus.
Ability to work effectively both independently and as a member of a team.
Demonstrated good attendance and performance records with the ability to maintain these same standards.
Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.

Nice To Haves

1-2 years of healthcare related help desk experience.
Experience with MEDITECH is an asset.
Experience with VDI technologies is an asset.

Responsibilities

Triage incidents and requests from the hospital community, remote and external partners.
Support modern end user computing, including productivity applications, hardware, and the Health Information System.
Perform hardware and software installation.
Troubleshoot technical issues.
Send organizational communication related to outages and system upgrades.
Provide end user training.
Support and provide ongoing support to A/V conference rooms and events.
Travel between sites (currently 3 locations: Markham, Uxbridge and Toronto).