Help Desk Associate

Marmon Holdings • Westlake, OH

3d

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Help Desk Associate provides first-level technical support to end-users, ensuring timely resolution of hardware, software, and network issues. This role is ideal for individuals starting their IT career and looking to develop troubleshooting and customer service skills in a fast-paced environment.

Requirements

• Basic understanding of Windows environment.
• Familiarity with common office applications (Microsoft 365, Outlook, Teams, etc.).
• Strong problem-solving and communication skills.
• High school diploma or equivalent
• 1-3 years of IT support or related experience.
• Ability to manage time effectively.
• Eagerness to learn and grow in the IT field.
• Customer-focused attitude with patience and professionalism.
• Ability to adapt to new technologies and processes quickly.
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies

Nice To Haves

• Associate degree or IT certifications (CompTIA A+, Network+) preferred.
• Knowledge of ticketing systems (e.g., ServiceNow, Zendesk) is a plus.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system.
• Diagnose and resolve basic technical issues related to end-user desktops, laptops, printers, and mobile devices.
• Prepare and deploy computing equipment to end-users and assist with tech refresh.
• Assist with password resets, account unlocks, and basic application support.
• Document all support interactions in the ticketing system accurately and promptly.
• Escalate complex issues to senior technicians or system administrators as needed.
• Maintain knowledge of company IT policies and procedures.
• Provide excellent customer service and communicate technical solutions in a user-friendly manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees