Marmon Holdings, Inc.-posted 4 days ago
Full-time • Entry Level
Westlake, OH
5,001-10,000 employees

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Help Desk Associate provides first-level technical support to end-users, ensuring timely resolution of hardware, software, and network issues. This role is ideal for individuals starting their IT career and looking to develop troubleshooting and customer service skills in a fast-paced environment.

  • Respond to incoming support requests via phone, email, or ticketing system.
  • Diagnose and resolve basic technical issues related to end-user desktops, laptops, printers, and mobile devices.
  • Prepare and deploy computing equipment to end-users and assist with tech refresh.
  • Assist with password resets, account unlocks, and basic application support.
  • Document all support interactions in the ticketing system accurately and promptly.
  • Escalate complex issues to senior technicians or system administrators as needed.
  • Maintain knowledge of company IT policies and procedures.
  • Provide excellent customer service and communicate technical solutions in a user-friendly manner.
  • Basic understanding of Windows environment.
  • Familiarity with common office applications (Microsoft 365, Outlook, Teams, etc.).
  • Strong problem-solving and communication skills.
  • High school diploma or equivalent
  • 1-3 years of IT support or related experience.
  • Ability to manage time effectively.
  • Eagerness to learn and grow in the IT field.
  • Customer-focused attitude with patience and professionalism.
  • Ability to adapt to new technologies and processes quickly.
  • Ability to work independently and as part of a team
  • Willingness to learn and adapt to new technologies
  • Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
  • We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
  • If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.
  • Associate degree or IT certifications (CompTIA A+, Network+) preferred.
  • Knowledge of ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
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