Temporary- Help Desk Assistant (Pool)

The College System of Tennessee • Gallatin, TN

52d • $16

About The Position

To provide courteous and timely assistance for employees and students who contact the IT Help Desk.

Requirements

• High school diploma or GED equivalent.
• Experience with Microsoft applications and strong familiarity with Microsoft software.
• Ability to learn new software.
• Excellent telephone, verbal, written, and interpersonal communication skills.
• Ability to prioritize and multi-task.

Responsibilities

• Help students configure and troubleshoot wireless access on personal devices.
• Provide IT Help Desk support for students (walk-in and phone) for various technical issues including but not limited to username/passwords, minor hardware and software problems, and email.
• Create work orders for IT personnel when issue cannot be resolved.
• Perform light maintenance on printers.
• Checkout equipment to faculty, staff and students.
• Fill in as backup for switchboard operators.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED
• Number of Employees: 101-250 employees